Refund Policy
* Our service is only accountable for the issues such as portal uptime and customer support in USA CST working hours, proper functionality of the mass mailing mechanism including its email engines, and a 90% guarantee of deliverance. Only the customer(s) who is/are failed to get these service level parameters continually for a period of 15 days is/are eligible for a refund from us.
IMPORTANT:
(a) We only charge our customer(s) for the services of the mass-mailing mechanism including its robust email engines. The recruiting database that we provide our customer(s) with is a bonus service and we are not accountable for its effectiveness. Though it is a bonus service, we always make it sure that this database is active, powerful, and periodically maintained to meet all the needs of our customer base. This database does largely benefit most of our customer’s recruiting needs eliminating the necessity for them to upload and maintain their own mailing lists.
(b) Every new customer has our shared database (which is non-chargeable, shared, and free) to start with and continue to deploy their recruiting stuff to it even though the such customer does not have their own mailing lists/contact lists. It is the customer’s responsibility to keep acquiring contacts legitimately with a DOUBLE-OPTIN policy (all the info and related URLs are supplied within the portal) following all the guidelines of the CAN-SPAM ACT. Once the customer creates a new contact list, such a customer will be supplied with an URL respective to that list which the customer can use in his campaigns requesting his network of contacts to get subscribed to such a contact list. It’s the customer’s responsibility to deploy/publicize these URLs requesting subscription from his network of contacts, externally to the portal i.e. the customer should contact his network of contacts with opt-in requests with the help of supplied URLs for related contact lists using his own email accounts, email clients and email servers externally to the portal. Of course, the customer can use the portal’s inbuilt mechanism to import contacts into his contact lists by sending opt-in request emails using the portal’s email engines but we are not responsible for its effectiveness as these email engines which we allotted to our customers exclusively to send opt-in requests are not chargeable being offered as bonus/free service to all our customers along their paid account. And these email servers are highly vulnerable to black-listing, we are not responsible for the effectiveness of the subscription of the contacts into your contact lists if you use these email servers to deploy your option requests.
(c) The systems and network of the portal is a shared amongst all our customers. Generally, in peak load/hours (prime time) of the recruiting market, the load may be higher on our systems that some of the distributed messages may be kept in the queue for a while before the start of the transmission, and also the speed may decrease in these heavy-load situations. Mostly, this waiting period in the queue is not much longer than 30min but we are not at all accountable/answerable for this waiting period before the actual transmission, and also for an occasional low-speed in transmission.
(d) The ability and the rate/amount of successful delivery of high volumetric traffic of a mass-mailing technology depends not only on its configuration & functionality but also contemporary internet messaging and SPAM controlling policies. The emailing technologies, SPAM controlling bots, emailing traffic (high volume traffic) controlling policies, etc. always undergo for continuous changes/updates, ever. We always do our best trying to adjust/reconfigure our systems legitimately in sync to these ever-changing policies/techniques in order to serve our clients without any failure. Temporarily or permanently, if we are failed fully or partially to run/maintain our systems towards serving our clientele and their business due to these policy changes/updates related to internet messaging/emailing architecture/technologies/protocols/acts etc., we are not liable whatsoever to refund the already paid amount of any subscription/account, of any type.
(e) Since we do not have any control or influence on Global/Domestic wise political, social, or healthcare issues that may affect the market(s), we do not refund at all due to these issues/conditions such as downtime/recession of the market(s).
* If we cancel a subscription plan due to the violation of Acceptable Use of Policy (AUP) by the Portal User of that subscription plan, we would refund the rest of the paid amount of the current plan based on the conditions given below in the section “If a customer is eligible for the refund:”.
* We certainly do not entertain/accept any refund requests from the customer(s) side in their service duration if they do not meet the above parameters to be eligible for the refund.
* Portal Users of the One Month Subscription Plan are not eligible for the refund at all even based on the above refund parameters once they complete 30% of their service duration.
If a customer is eligible for the refund:
* Refund is not done for the month(s) which have been already served including the current month of service even though that particular month cycle is still due to finish.
* When calculating the monthly price for the month(s) used which has to be deducted from the refund, the standard monthly price is taken into account as the customer is given discounted price upon an agreement for a longer-duration subscription(s).
* There will be a 10% deduction on the actual/final amount that is to be refunded as an account cancellation charge.
* Portal Users must wait a minimum of 60 days to get the finalized/agreed refund from the date of cancellation of the subscription plan.
* This refund would be paid either by a bank cheque or from our PayPal account; no other payment mode requests are entertained.
NOTE: Cloud Source HRM reserves the right to change/update this Refund Policy at any time without prior notice given to its user(s)/customer(s).